We are dedicated to provide the best customer and product support
The Quaser Group offers a comprehensive range of products and customer support services for our products. We are committed to providing a professional, courteous and timely response to all requests, whether for service, maintenance, spare parts, technology upgrades, or machine tooling modules.
To contact the Quaser / Winbro Technologies Group Product Services team click HERE or click product services data sheet to DOWNLOAD WINBRO or DOWNLOAD QUASER
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AR Headset
Through the AR headset, we make troubleshooting easier than ever. For example, we augment the diagram in a real-time screen to support the frontline operator in finding the problem. With support from worldwide service centers, we efficiently reduce machine downtime.
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Spares
The QUASER Group offers a range of spare parts, many of which are available directly from stock to support our machining systems. Our range includes all critical spares for maintaining Chip cutting, EDM & laser consumables along with electro-mechanical machine parts. Winbro also has a dedicated printed circuit board build and repair facility.
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Service
The Quaser Group has a dedicated, superbly trained and highly responsive Service Team, available for technical support and reactive on-site maintenance for both our Quaser and Winbro products. Our service response can be tailored to individual site needs, providing the required level of support, and ensuring the highest possible levels of uptime.
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Tooling
Winbro has its own dedicated tooling facility offering full design and manufacture of new tools and repair of existing tools for product improvements or new part introductions.
With a significant stock of tooling spares and consumables Winbro can respond quickly and efficiently to individual customers production requirements. Quaser Machine Tools works directly with all the major cutting tool suppliers worldwide.
Technology Upgrades
Winbro is committed to a process of continual improvement on existing products together with a programme of developing new innovative technologies.
Very often these improvements and technologies can be retrofitted as upgrades to customers existing systems, providing a cost-effective route to achieve functionality, productivity and reliability improvements.